Basant Game Privacy Policy for Pakistan Players

1Data We Collect

When you register and use Basant Game, we collect the following categories of personal information:

Registration Data

• Full legal name
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Residential address (city, province)
• Username and encrypted password

Identity Verification Data

• CNIC (Computerised National Identity Card) number when verification is required
• Scanned copies or photographs of identity documents submitted for account verification
• Selfie or video verification data where applicable

Technical and Usage Data

• IP address and general geographic location
• Device type, operating system and browser version
• Session timestamps, pages visited and features used
• Referral source if you arrived via a tracked link

Communication Data

• Messages sent to customer support via chat or email
• Responses to any platform surveys or feedback requests

3Payment and Transaction Data

Because Basant Game processes real-money PKR transactions, payment data is handled with particular care. Here is what you need to know:

• When you deposit via JazzCash, Easypaisa or Raast, the transaction is processed through the respective payment provider's own secure infrastructure. Basant Game receives a transaction reference and confirmation, not your full wallet credentials or PIN.
• Bank transfer and card transactions are processed through our payment gateway partners. Full card numbers are not stored on Basant Game servers at any point.
• Transaction history — including deposit amounts, withdrawal requests and bonus activity — is retained in your account for your own reference and for audit purposes.
• In cases where a withdrawal is flagged for review, transaction records may be examined by our compliance team as part of the standard verification process.
• PKR amounts, payment method references and timestamps are stored as part of your account record for a minimum period required by anti-money laundering guidelines.

5Sharing Your Data

Basant Game does not sell or rent your personal data to any third party. We may share limited data with the following categories of partners, strictly for operational purposes:

• Payment processors: JazzCash, Easypaisa, Raast and our banking partners receive transaction data required to complete PKR deposits and withdrawals on your behalf.
• Identity verification providers: Third-party services used to verify CNIC or document authenticity receive only the information required for verification and are contractually bound to keep it confidential.
• Technology and hosting partners: Cloud infrastructure and platform service providers who host Basant Game data operate under strict data processing agreements and are not permitted to use your data independently.
• Fraud prevention services: Data may be shared with fraud detection systems to protect the platform and its players from abuse, duplicate account creation and financial crime.
• Legal obligations: If required by law or in response to a valid legal request, Basant Game may disclose data to appropriate authorities. We will not disclose more than is strictly required.

All third-party partners who handle your data are required to treat it with the same level of care described in this policy and are not authorised to use it for their own marketing or profiling purposes.

7How Long We Keep Your Data

Basant Game retains your personal data for as long as is necessary for the purposes described in this policy. Specific retention periods are as follows:

• Account data: Retained for the lifetime of your account and for a period after closure as required for legal and compliance purposes.
• Transaction records: PKR deposit, withdrawal and betting history is retained for a minimum of five years in line with anti-money laundering record-keeping requirements.
• Identity verification documents: Retained for the duration of the account relationship and for a defined period after account closure, as required for compliance.
• Customer support communications: Support chat logs and emails are retained for up to two years to support dispute resolution and service quality review.
• Technical logs: Server and access logs are retained for up to 12 months for security monitoring and fraud investigation purposes.

When data is no longer required and retention obligations have been met, it is securely deleted or anonymised so that it can no longer be linked back to you.

9Minors and Age Verification

Basant Game is strictly a platform for adults aged 18 and above. We take the protection of minors' data extremely seriously:

• All registrations require a date of birth. Accounts where the stated age is under 18 are rejected at the registration stage.
• Where identity verification reveals that an account holder is under 18, the account is closed immediately and any balance is returned minus applicable bonus amounts.
• Basant Game does not knowingly collect personal data from anyone under the age of 18.
• If you believe a minor has registered on Basant Game using false information, please contact us at [email protected] immediately so we can investigate and take action.